Card Management

CrimsonCard General Questions

• Can I have my CrimsonCard mailed to my home?
  Yes, you can have your initial CrimsonCard mailed to you. This can be done by uploading a photo and ID verification documentation (https://cardmgmt.uits.iu.edu/online/replacement). CrimsonCards can only be mailed to addresses within the United States. Those with an international address can request a no-photo (https://cardops-fireform.eas.iu.edu/online/form/authen/nophoto) CrimsonCard be mailed to them. Please note, those in need of a replacement CrimsonCard must visit a CrimsonCard office (https://crimsoncard.iu.edu/about/replacing.html).
• Can I have a replacement CrimsonCard mailed to my home?
  No. To get a replacement CrimsonCard you need to visit a CrimsonCard office.
• What should I do if I lost my CrimsonCard or think it may have been stolen?
  Deactivate your CrimsonCard immediately if it is lost or stolen. Deactivation can be done at any time by visiting crimsoncard.iu.edu, clicking on 'About CrimsonCard' and then clicking on 'Lost or Stolen CrimsonCard'. If your CrimsonCard is found, you can simply reactivate it by following the same steps as above.
• How much is a replacement CrimsonCard?
  A replacement CrimsonCard costs $25. To obtain a replacement you must visit a CrimsonCard office location.

CrimsonCard Account Questions

• What are the Bursar term dates for the upcoming semesters?
  https://crimsoncard.iu.edu/using/bursar-term.html
• Do I have a CrimsonCash account?
  All students, faculty and staff have a CrimsonCash account. To begin using your CrimsonCash account for payment simply make a deposit or sign up for the Payroll Advance (IU full-time employees only) and/or Payroll Prepaid (IU full or part-time employees only) option(s).
• How do I make a deposit to my CrimsonCash account?
  There are a variety of ways to make a deposit to your CrimsonCash account. Deposits can be made using a credit/debit card or online at crimsoncard.iu.edu as well as in the CrimsonCard office locations. Students also have the option to bill a deposit to their bursar account. Visit the Making a Deposit page to learn about each option.
• As an employee can I connect my CrimsonCard to my paycheck to make purchases?
  Yes, two payroll deduct options are available. The first option is Payroll Advance and is available to full-time IU employees only. This option allows monthly paid employees to spend up to $200 per pay period using their CrimsonCard and biweekly paid employees up to $100 per period. At the end of each pay period, purchases made are submitted to payroll and deducted from the employee's next paycheck. The second option is Prepaid Deduct. This option allows full-time and part-time employees to designate an amount to be taken from each paycheck and deposited into the CrimsonCard account. Funds can then be used anywhere CrimsonCard is accepted as payment.
• Where can I view my account balance and transaction history?
  From crimsoncard.iu.edu simply login to ‘Manage Your ID Card.’ From here, click on the 'My Accounts' header which will take you to a page that will list each of your CrimsonCard accounts. You can then click on each individual account to see a detailed transaction history.
• Where can I use my CrimsonCard as payment?
  CrimsonCash can be used as payment on any IU campus. Visit https://crimsoncard.iu.edu/using/index.html to view a complete listing of locations that accept CrimsonCash statewide.
• What should I do if a Merchant overcharges my account?
  If you believe there is a discrepancy with your transaction, you should address the discrepancy with the Merchant. If you are unable to resolve the potential error with the Merchant send an email to cardops@iu.edu and the CrimsonCard team will work with you and the Merchant to resolve the issue.
• Will funds on my CrimsonCash account rollover?
  Yes! Any unused funds in your CrimsonCash account will rollover semester to semester and year to year! However, do not let eighteen (18) months pass without using your CrimsonCard or your account will be assessed a monthly $10 dormant account fee.
• How do I close my CrimsonCash account and request a refund for my remaining balance?
  To request a refund of your CrimsonCash account, please complete the Request for Refund form (https://crimsoncard.iu.edu/forms/request-refund.html). If you are unable to access the online request form, send an email to crimacct@iu.edu from your University email address requesting the closure of your account and the refund of the remaining balance. A $15 Closed Account Fee will be deducted from your balance prior to refunding.
• Is there a limit to how many deposits a student can bill to their Bursar account?
  Students can bill up to $1,750 in CrimsonCard deposits to their Bursar account per Bursar term. If a student's Bursar account becomes past due, the option to bill CrimsonCard deposits to the bursar will no longer be available.
• Why can't I bill a deposit to my bursar account?
  Students have the option to bill up to $1,750 per bursar term to their bursar account. If you are unable to bill a deposit to your bursar below are possible reasons why: 1. You have already reached the $1,750 limit per bursar term. 2. Your bursar account is past due.  3. You are not registered for classes in the current bursar term. A bursar term is defined as a set of dates in which charges can be made to your bursar account for a particular semester. The bursar term ends just after the final bill for the semester is processed. View bursar term dates for the upcoming semesters here: https://crimsoncard.iu.edu/using/bursar-term.html. 

Affiliate Cards

• What is an affiliate?
  An affiliate is a person who needs a CrimsonCard to access campus facilities and/or services but is not a current student or employee of Indiana University.
• How does an affiliate get a CrimsonCard?
  An Indiana University department must request/sponsor a CrimsonCard on behalf of the affiliate by completing the 'Request an Affiliate Card' form.
• Is there a cost to for an affiliate to receive a CrimsonCard?
  An affiliate card costs $25 and can be paid through internal university billing using a Transfer of Funds KFS document, external billing to the affiliate's organization, or paid for by the affiliate using a debit/credit card.
• Can I still use the paper affiliate request form?
  The CrimsonCard offices will continue to accept completed paper forms for a short time but departments are encouraged to switch to the digital format as soon as possible.
• Can the online form be used to request cards for groups or multiple affiliates within the same organization.
  Currently a separate request must be submitted for each individual in need of an affiliate card. If generic access cards are needed, please contact the CrimsonCard operations team at cardops@iu.edu.
• Are IU Health/IU Health Physicians employees eligible for affiliate cards?
  Yes, as long as they are sponsored by a full time University employee and their affiliate request has been approved.
• How can an affiliate replace a lost or malfunctioning card?
  A malfunctioning or defective card issued within the last calendar year can be brought to the office and exchanged at no cost. Email verification or a new affiliate form may be requested for cards older than one year. A new affiliate request must be submitted to replace a lost card. Use the optional notes field to let the office know the card is a replacement.
• Why can't I access the form to request an affiliate form?
  The affiliate request form can only be accessed by full time Indiana University employees via IU login. Part time employees, students, and other affiliates will not be able to view or complete the form. If you are attempting to submit an affiliate request but are unable to access the form please contact the CrimsonCard operations team at cardops@iu.edu

Building Access

• Does CrimsonCard assign access to buildings and restricted areas?
  The CrimsonCard Office does not manage or assign access at IU. A building coordinator is assigned to each building at IU and they are responsible for assigning access within their building(s). If your access is not working, contact the building coordinator to ensure that access has been assigned to your CrimsonCard.

Printing Questions

• How does printing work at IU?
  Information about printing at IU can be found by visiting the IU Knowledge Base, https://kb.iu.edu/d/bfan.